1. Inquiry stage
Submitting the website project brief does not create a paid order or commitment. No payment information is collected through the form. A request becomes a project only after the scope and commercial terms are confirmed separately.
2. Written project terms control
Before paid work begins, the applicable proposal, service agreement, invoice, or other written project record should identify the price, payment schedule, deliverables, revisions, and cancellation terms. If that project record contains a specific rule, it controls for that project.
3. Cancellation before work begins
A client may request cancellation before work begins by writing to projects@sijelma.com. If no payment has been made, there is no payment to refund. If a payment was made, any refund depends on the written project terms and whether work, preparation, or third-party costs have already been incurred.
4. Cancellation after work begins
When work has started, the amount retained or refunded may reflect completed deliverables, time reserved, preparation, revisions already completed, and non-refundable third-party costs. SIJELMA will communicate the applicable calculation based on the agreed project terms.
5. Scope changes
A request that adds pages, features, formats, or a new direction is a scope change rather than an automatic cancellation. SIJELMA may provide a revised quote or timeline before continuing with the additional work.
6. Delays and paused projects
If a project is paused because required content, access, approvals, or decisions are unavailable, the parties may agree on a new schedule. A pause does not automatically create a refund, and any effect on payments or reserved time is determined by the written project terms.
7. Requesting a review
To request a cancellation review or ask about a refund, include the project name, request reference if available, date of payment, and the reason for the request. SIJELMA may ask for additional information to match the request to the correct project.
8. Payment records and charge questions
Where a project payment was made under an accepted project agreement, the payment record, invoice, transaction date, and applicable project terms may be needed to review a request. If a payment dispute is opened with a bank, card issuer, or payment provider, the client should also send SIJELMA the relevant reference so the records can be reconciled accurately.
9. No payment through the project brief
The website project brief is an inquiry form and does not request card details, bank credentials, or other payment information. Commercial terms and any payment method are confirmed separately for an accepted project.
10. Updates
This policy may be updated when SIJELMA changes its service process. The update date above identifies the current website version.
Cancellation and refund questions can be sent to projects@sijelma.com. Written correspondence: 127 N HIGGINS AVE STE 307D 3080 MISSOULA, MT 59802. Phone: +1 4063097592.